Avani Maseru Hotel and Casino Goes Live with OKKAMI, Enhancing Guest Experience with Advanced Digital Services!
The Avani Maseru Hotel and Casino, located in Lesotho, is set to go live with OKKAMI in May 2023, offering guests an enhanced digital experience. The live chat feature allows guests to choose their preferred communication channel to speak with hotel staff and view hotel offerings in real time. Guests can also enjoy the flexibility of pre-checking in using the Avani app, thanks to the PMS integration with Opera. Furthermore, the integration with Assa Abloy and Vingcard allows guests to receive their mobile keys directly after completing the pre-check-in process in the app, eliminating the need for a check-in process upon arrival.
The Avani app’s digital E-menu enables guests to view local cuisines and place orders directly from their mobile devices, while OKKAMI system helps hotel staff manage all guest requests under a single dashboard. The promotion tool provided by OKKAMI allows hotels to create customized ads with attractive images and CTA buttons for both social media and in-house guests. Promotions can be tailored based on factors such as date, time, audience, room type, and geolocation, allowing hotels to target guests that are currently in the area. Additionally, guests can write reviews about their stay and experience through the Review Pro integration, providing valuable feedback to help the hotel improve its services.
In summary, the Avani Maseru Hotel and Casino’s integration with OKKAMI offers guests a seamless digital experience with features such as mobile check-in and key access, live chat, digital E-menu, and more. With these advanced technologies, guests can expect a convenient and personalized stay at the hotel.
About Hotel
Maseru’s swankiest hotel is also the most exclusive, perched high on a hilltop overlooking the city. Live it up here, whether rolling dice at the casino or kicking off the weekend with sunset drinks by the pool. We’re also the place for high-powered conferences and workshops, only minutes from parliament, government ministries and the high court. Continue the conversation comfy in leather armchairs with a cognac in hand at the executive lounge. The property has 158 rooms and suites. Pool, gym, sauna and spa and Maseru’s only casino. The property is only 30-minute drive from Moshoeshoe I International Airport.
OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.
