Multiplatform Pre Check-in
Express Check-in
Get to know your guests regardless of the booking channel they have used. Thanks to the flexible Pre Check-in (Express Check-in) module from OKKAMI which is available in either Web or App version.
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Quicker Check-in Times
With Pre Check-in (Express Check-in), the property will reduce the time needed for check-in and free-up the reception team to be able give valuable time to guest other guest needs. This will allow reception staff focus on what is truly important: giving the best service to guests.
Receive Guest Information Before Arrival
The Pre Check-in (Express Check-in) solution allows for all guests, even those who are referred via third parties and intermediaries to submit their guest profile information. The Pre Check-in (Express Check-in) is a must have feature for hotels as it allows the property to receive valuable information in advance before the guest arrives.
Improving Guest Satisfaction
Pre Check-in (Express Check-in) has a positive impact for guests as they no longer need to spend time completing paperwork once they arrive at the hotel or property. The OKKAMI Pre Check-in (Express Check-in) module will aid in the hotel receiving positive feedback on location and in social media.
OKKAMI provides solutions customized to meet your needs
Understanding your requirements and objectives is important to us. We listen and work together to create a truly unique and unforgettable experience.
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The Advantages of Multiplatform and App Pre Check-in (Express Check-in)
Get to know your guests regardless of the booking channel they have used. Thanks to the flexible Pre Check-in (Express Check-in) module from OKKAMI which is available in either Web or App version. The guest will now be able to submit all of their registration information to your hotel with one click. This feature is a must for every hotel as it significantly speeds up the check-in process upon their arrival.
By having all the information of the guest prior to their arrival (even though the booking was made through OTA’s or tour operator), property and brand can start building up guest’s loyalty even before they have arrived.
The OKKAMI Pre Check-in (Express Check-in) platform also allows the property to offer complementary products with the stay at the hotel, so that the guests can plan their holidays in detail before their arrival. Take this opportunity to increase your revenues of each booking, offering upsell products to the guests prior to their stay.
- Speed up and economize the front-desk processes
- Improve guest experience and satisfaction at the hotel
- Receive guest profile information prior to arrival
- Increased hotel revenue with an intelligent upsell tools
As a result of being able to collect guest preference prior to arrival. The hotel or property staff can now offer personalized services and upsell options directly to the guest arrival.
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PRE-ARRIVAL NOTIFICATION
Receive notification via SMS, Email or automated menu on social chat channels.
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GUEST SELF CHECK-IN
Complete registration, document upload, identity verification, credit card pre-authorization & digital signature.
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SERVICE REQUESTS
Guests can add service requests including, dining, spa and experiences prior to their arrival.
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REQUEST IN DASHBOARD
Staff member receives & approves request. Reminders and escalations can be configured per request type.
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GUEST NOTIFIED
Guests receive notifications as status of requests are changed by hotel staff on dashboard or connected systems.
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PRE-ARRIVAL NOTIFICATION
Receive notification via SMS, Email or automated menu on social chat channels.
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2
DOWNLOAD HOTEL APP
Guest make an app account and find their hotel in app.
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3
SERVICE REQUESTS
Guests can add service requests including, dining, spa and experiences prior to their arrival.
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REQUEST IN DASHBOARD
Staff member receives & approves request. Reminders and escalations can be configured per request type.
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ACCESSING GUEST ROOM
For properties with mobile key guest can skip the front desk and go directly to their room.