Guest Loyalty Program

Satisfying guests during their stay results in positive feedback along with a loyalty program to encourage and reward returning guests.

Reward Your Guests to Encourage Repeat Stays

OKKAMI’s customized loyalty program for businesses provides targeted information on customers which leads to high engagement levels and increased purchases.

Guest profiles will be made visible on the hotel branded app and online white-labelled guest profile management website. With one solution, businesses will be able to fully engage with customers and guests for acquisition, marketing, and historical data.

Guest Profiles

Staff will be able to view customer profile data at any point during the customer lifecycle. All points, membership level, purchase history, request and app activity will be made available.
  • First & last name
  • Loyalty program level / status
  • Points information
  • Gender
  • Nationality
  • Birthday
  • Cuisine preferences
  • Checked-in / checked-out status
  • Guest email
  • Default language for communication
  • Number of stays
  • Phone number (optional)
  • Country of residence (hometown) / address
  • Newsletter subscription
  • Purchase history for room service, tours, transportation, restaurant reservations, etc.
  • Room preferences (smoking/non-smoking, floor level, bed type)
  • Digital loyalty card

Promotional Campaigns

Build custom campaigns to reach guests prior to arrival, on arrival, departure, and membership level. Allow guests to make orders and requests prior to arrival via email, Facebook messenger, LINE, WeChat, and more. Campaigns can be scheduled by date or triggered by different events which happen onsite.
We can send automatic emails (coming from the hotel without OKKAMI branding) for:
  • Pre-arrival email using exported data from PMS
  • Welcome email for first time guest
  • Welcome emails for returning guest
  • Welcome emails for loyalty members
  • Pre-departure email with exit survey
  • Departure email
  • Time based email campaigns using set dates and promotional tools

Interested? Let's get in touch!

OKKAMI is a fully packed management software application for any organization in the hospitality industry.
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