How to Manage Your Data

Instructions on how to delete and manage your account data

- Delete by contacting OKKAMI
- Delete from within the App
- Download your Facebook data
- Delete your App third party account

CONTACT OKKAMI

 

Account and Data Deletion via Email

To request for account deletion, please use the below form or email us from the email you signed up with to support@okkami.com, and we will delete your account and all the information we collected. This process will take up to 14 days after receiving your request. We will send confirmation to the provided email address once the process is completed.

 

    WITHIN APP

     

    Account and Data Deletion via the App

    Follow the below steps to delete your account and information from within the App.

     

    Step 1 – Navigate to your profile within the App

     

     

    Step 2 – Scroll to the bottom of the profile screen

     

     

     

    Step 3 – Click on Delete Account and ensure the selector is enabled to delete the account and click continue

     

    Step 4 – Select what data you would like deleted and click Delete Account

     

     

     

    Step 5 – Confirm the Account Deletion

     

     

    Step 6 – You will receive an email confirming the Deletion of Account

     

    DOWNLOAD DATA

     

    How to download a copy of all your App or Website Facebook data

    Facebook offers to back up your data in the form of an HTML file or another format. That way, you can still access it offline without a Facebook account.

    1 – Log into your Facebook account

     

    2 – Locate your Settings

     

    3 – Go to “Your Facebook Information”

     

    4 – In this section, select “View” which is beside “Download Your Information”

     

     

    5 – Make sure the “Apps and and Websites off of Facebook” box under the “Your Information” section is checked.

     

     

    6 – Keep the date range at “All of My Data” or change it

     

     

     

    7 – Keep the format at HTML or switch to another format

     

    8 – To download all the data, select “Create File”

     

     

    9 – Wait for the process to complete

    THIRD PARTY DATA

     

    How to delete your data by way of a third-party App or website

     

    1 – Log into your Facebook account

     

     

    2 – Locate your Settings.

     

     

    3 – Go to “Apps and Websites”

     

     

    4 – Select the App or website you would like to remove and select “Remove”

     

     

    5 – Select the “Delete posts, videos or events” checkbox and select “Remove”

     

     

    6 – As a last step, under “Removed App and Websites” select the App you just removed and “Send Request”. This action will ask the App or third party website to delete info it has about you from Facebook.