“Top-performing” property of the month – Anantara Dhigu Maldives
Anantara Dhigu, a premium hotel property, has been experiencing remarkable success since implementing OKKAMI on October 5th, 2020. The hotel has been actively promoting the use of contactless services offered through the Anantara app, such as in-room service requests, spa & wellness and resort activities. These services have been widely adopted by guests, leading to an exponential growth in requests made directly through the app.
Maximum percentage of guests have been utilizing the service request feature to place requests for services like buggy rides, bag collection, in-room food orders, and more. In addition, the in-room QR codes allow guests to easily access and view the spa services and activities available within the property. This feature is particularly useful for guests who do not have the app, as they can still place requests and enjoy the hotel’s facilities.
OKKAMI has also integrated with the restaurant iPads, giving guests the ability to view menus, images of dishes, ingredients, and place their orders directly from the iPad. This not only enhances the guest experience, but also streamlines the ordering process, as the kitchen receives notifications of new orders in real-time.
The implementation of OKKAMI has resulted in a direct correlation between the usage of the contactless services and an increase in revenue growth for Anantara Dhigu. The guests have found the services easy and convenient to use, leading to an increase in the number of requests. This, in turn, has resulted in a significant boost in revenue for the hotel property.
In conclusion, the implementation of OKKAMI has been a great success for Anantara Dhigu, greatly improving the guest experience and contributing to the property’s financial growth. The widespread adoption of the contactless services highlights the importance of offering convenient and innovative solutions to guests, and the success of Anantara Dhigu serves as a testament to the impact that technology can have on the hospitality industry.
About Hotel
At Anantara Dhigu Maldives Resort, adventures await across silvery sands, at sea, and below the water’s surface. A premium Maldives resort where you can run into the surf from your beach pool villa, or jump into the lagoon from your over-water suite. Surf, dive, picnic on a deserted island, then return to over water spa treatments and culinary journeys at our luxury vacation resort. 110 beach villas and over water suites, only 30 minutes by speedboat from Malé International Airport.Over water spa, surf school and water sports centre and exciting indoor & outdoor activities for our young guests.
OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.
