Kokotel Khao Lak Lighthouse Uses OKKAMI’s Live Chat Feature To Handle Growing Guest Communications As International Travelers Return
Kokotel Khao Lak chooses OKKAMI to consolidate all of the hotel social media channels into a single dashboard and went live on 6th July 2022. OKKAMI’s dashboard provides an intuitive, omnichannel communication hub so the hotel staff can work together on customer messages from any channel and build relationships that last. Guests can discuss room preferences, inquire about any special deals and hotel staff can recommend and up-sell services to the guest. OKKAMI’s live chat feature is also beneficial for hotel team members, as it provides historical access to all previous conversations and insights on how potential guests have interacted with them in the past.
About Hotel
This property is 2 minutes walk from the beach. Kokotel Khao Lak Lighthouse is located on Nang Thong Beach in Khao Lak, Phang Nga. It offers rooms with views of the Andaman Sea, an outdoor pool, restaurant and pub.Guests can relax with a massage at the resort’s spa or play a game of beach volleyball. Other recreation activities include a Karaoke room and reading corner.Kokotel Khao Lak Lighthouse – SHA Extra Plus Certified is approximately 80 minute drive away from Phuket Airport.
About OKKAMI
OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.
