Introducing OKKAMI’s New Pre Check-In Feature 4.0
Technology has proven to be a boon to the hospitality industry especially post covid. From online check-in to room service the guests can now access all the hotel services in just one click. A recent survey has shown that 71% of consumers are more likely to stay in a hotel offering self-service tech, and 73% of hoteliers agree that self service tech will become increasingly more important to their business. Today´s guests are increasingly tech-savvy, they expect a seamless and personalized digital guest experience when it comes to their stay and travel.
With OKKAMI’s omni channel Contactless Check-in the guests will have full control of their check-in process prior to arrival. Guests no longer need to download the hotel app, with OKKAMI guests get the freedom to enjoy the self check-in process from anywhere by using their own social media account. Hence the guests can now enjoy the flexibility and safety that comes with omni channel contactless check-in process . By submitting data digitally, e.g. via social media and other chat channels, adds to the overall comfort and convenience and tends to increase guests satisfaction. Live chat has made it easier than ever for people to drop a line to their favorite hotel or resort property – and can get the answers they require within minutes. With OKKAMI now hotels can chat with guests in real-time using various live chat channels like Website Chat, Messenger, LINE, WeChat, Viber, Google Business Chat, Apple Business Chat, Twitter, Vibe, Telegram and also Instagram.
OKKAMI’s contactless Pre Check-In workflow allows guests to have full control to skip long wait times at the front desk prior to arrival. OKKAMI recently integrated industry leading facial recognition services to provide guests with a seamless automated check-in process including document checks and validation . OKKAMI Pre Check-In feature now helps to verify guests in advance by capturing their passport or ID as part of the digital registration process.
The updated version of our Pre Check-In includes:
Identity Verification
OKKAMI Pre Check-In feature now helps to verify guests in advance by capturing their passport or ID documents as part of the registration process. This feature provides guests with contactless digital experience that’s flawless across every touchpoint.
More Security
Industry leading facial recognition services enables a new generation of highly curated and personalized business services that is built around identity-centric experiences.
Faster onboarding
With advancements in machine learning, technology can enhance speed, privacy and accuracy to expedite onboarding guests while eliminating rampant fraud. OKKAMI’s enhanced feature will help to perform tests on ID documents by extracting information through optical character recognition (OCR), decode barcodes, match biometric templates, perform liveness tests, and verify information with government sources or other databases.
Higher User Experience
They significantly focuses on providing the best user experience and has developed capture experiences that have been tested with focus groups and engineered to perform optimally under a wide range of conditions.
More Payment Gateways
OKKAMI has integrated with a number of payment gateway channels for a contactless check-in process. Now guests can add in their credit card details and can directly access their room using a mobile key via their smartphone.
OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.
