Improve Guest Experience At Your Hotel With OKKAMI’s ReviewPro Feature
Smartphones have become an important and widely used tool in the hospitality industry. Today guests can use their smartphones to search hotels, read information, view images, see hotel reviews and recommendations and even book their stay. Similarly, studies show that 70.9% of travelers say online content influences their choice of stay.
OKKAMI recently launched a new integration with our friends at ReviewPro to help hotels to listen and act on guest feedback throughout their journey. This powerful, yet flexible integration allows you to trigger post-stay surveys to identify detailed insight into what guests like or dislike and positively impact your online reputation. This feature provides hoteliers with proper insights and helps the staff members to improve guest experience. OKKAMI’s integration with ReviewPro helps hotels to develop their approach to promotion, engage and incorporate strategies to encourage more positive feedback and reviews.
Here are some benefits of OKKAMI’s ReviewPro integration for the hospitality industry:
Increase Revenue: Online reviews can increase leads and bookings through trustworthy and convincing content. These reviews have the power to increase the hotel revenue and sales.
Boost Brand Loyalty: As per the study listed above, we can see that positive reviews can demonstrate receptivity, stimulate brand awareness, and convey quality.
Improves SEO Rankings: Guests often view hotels and restaurants on social media and on other review sites. When there is positive feedback about your business on these sites, your search engine ranking gets improved and your business is more easily visible to guests.
Employee loyalty: Hotels with high ratings lead to highly motivated employees with a strong sense of pride in their work and ultimately optimized work performance.
Improvement Aspects: Reviews help hotels to understand what guests are expecting from you. If there is negative feedback, the hotel gets an idea about the current hotel state and helps to create a plan or strategy to improve it.
In this digital era, online reviews are the most important and trusted source of information in the hospitality industry for bookings purposes. These online reviews, feedback and comments from guests help to elevate hotel properties to a higher standard and better services. Online reviews play a key role for reliability of happy guests, more reservations and higher profits and sales.
Fully customizable surveys that gather the data you need to make smart operational decisions. Collect information via in-stay or post-stay surveys at any stage of the journey, via any device. Gather valuable insights by filtering your results based on PMS filters, and analyze the feedback with powerful sentiment analysis technology.
OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centers, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.
