Enhancing the Guest Experience at Dusit Thani Guam Resort with OKKAMI’s Smart Hospitality Solutions
Nestled in the heart of Tumon Bay, Dusit Thani Guam Resort is where five-star luxury meets the warmth of Thai hospitality—set against the stunning backdrop of Guam’s ocean and mountain views. With its elegant accommodations, world-class wellness offerings, and exceptional dining experiences, the resort is a tropical haven for both business and leisure travelers.
To complement this luxurious experience, OKKAMI is proud to partner with Dusit Hotels & Resorts to elevate guest engagement through the Dusit Hotels & Rewards app. By integrating our cutting-edge technology, we help deliver a seamless, fully personalized, and contactless guest journey at every stage of the stay.
From the moment guests book their stay, the app becomes their digital companion—offering multilingual support, pre-arrival check-in, and access to a digital compendium with all resort details at their fingertips. Whether guests are looking to schedule a spa treatment at the acclaimed Devarana Wellness, make a dining reservation, or explore nearby activities, everything can be managed effortlessly through the app.
The in-app eMenu and digital store make browsing and booking services like in-room dining or wellness packages quick and intuitive. Real-time notifications and exclusive promotions ensure guests never miss an opportunity to enjoy more of what the resort has to offer. With the Guest Request Manager, requests for room cleaning, extra amenities, or assistance from the team are handled swiftly, ensuring satisfaction at every touchpoint.
Guests also enjoy full visibility over their expenses with the View Folio feature—bringing added convenience and transparency to their stay.
At OKKAMI, we believe that luxury and technology go hand in hand. By bridging digital innovation with the personalized care that Dusit Thani Guam Resort is known for, we help create meaningful, memorable stays that reflect the very best in modern hospitality.
About the Hotel:
Five-star luxury meets the richness of Thai hospitality in the heart of the Pacific.
Nestled in majestic Tumon Bay, Dusit Thani Guam Resort enjoys access to the bustling centre, as well as mountain and ocean views.
A choice of elegant rooms, suites and villas await guests with modern conveniences and flourishes of Thai design, while full-service facilities cater to every whim. Devarana Wellness is renowned for it’s authentic and innovative therapies; an array of exquisite restaurants serve delicacies to satisfy any palate and dedicated staff are on hand at all times.
OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.
