Enhancing Guest Experience: Intercontinental Singapore’s Collaboration with OKKAMI
Nestled in the vibrant cultural district of Singapore, Intercontinental Singapore is a captivating Heritage Hotel that seamlessly blends elegance and rich history. To further elevate the guest experience, Intercontinental Singapore has partnered with OKKAMI to introduce a mobile app tailored specifically for its esteemed guests. The app, known as ICONnect Singapore, can be downloaded from both the App store and Google play store by guests.
One standout feature of the app is its live chat functionality, which empowers guests to connect with the hotel staff using their preferred social media platforms. Whether it’s Facebook Messenger, WhatsApp, or any other popular messaging app, guests can communicate with the hotel staff directly, addressing their inquiries and requests in real-time. This seamless communication channel enhances responsiveness and ensures that guests’ needs are promptly met, creating a truly personalized experience. The app’s MobileKey Interface, in collaboration with Saflok/Dormakaba, provides guests with a convenient and secure way to access their rooms using their mobile devices.
To further enhance the guest experience, the app features a Digital Store Manager, allowing guests to explore and purchase a wide range of hotel offerings and products. From curated souvenirs to delightful culinary creations, guests can browse through the digital store and conveniently make their selections, bringing a touch of luxury and indulgence to their stay. Digital E-Menus through the QR Scan provide guests with an immersive dining experience, allowing them to explore restaurant menus and discover delectable culinary delights from the comfort of their own devices. Detailed descriptions and enticing visuals help guests make informed choices and enhance their dining experiences.
The app’s Request Management Dashboard streamlines and centralizes guest requests, allowing staff members to efficiently address and track them. From housekeeping services to special requests, the dashboard ensures that every guest’s needs are attended to promptly and effectively. With seamless integration with the hotel’s Property Management System (PMS), including support for Opera, the app provides guests with a comprehensive view of their stay, enabling them to manage their reservations, access their folio, and enjoy a seamless and hassle-free experience. The app’s integration with POS system Infrasys and workflow management tool HotSOS ensures a seamless and efficient experience for both guests and staff members. With this integration, guests can effortlessly view and book services, from dining reservations to spa appointments, with ease and convenience.
OKKAMI’s notification and promotions feature enables the hotel staff to engage with guests through targeted notifications and personalized promotions. This ensures that guests stay informed about special offers, events, and exclusive experiences tailored to their preferences, enriching their overall stay and fostering a deeper connection with the hotel. Additionally, OKKAMI and HotSOS have joined forces to enhance workflow efficiency. With this integration, guest requests are seamlessly routed back to HotSOS, enabling staff members to handle them directly from within the HotSOS platform. This streamlined process ensures quick and effective response times, allowing staff to address guest needs promptly and provide exceptional service.
Intercontinental Singapore’s collaboration with OKKAMI sets a new standard in guest experience and hospitality. By embracing the latest technology and providing guests with a personalized mobile app, Intercontinental Singapore creates a seamless and memorable stay, where convenience, luxury, and exceptional service converge. Experience the epitome of hospitality at Intercontinental Singapore and unlock a world of possibilities through the power of OKKAMI. Indulge in the rich heritage and immerse yourself in the captivating charm of this iconic hotel, enhanced by the seamless integration of technology and personalized service.
About Hotel
A heritage landmark in the heart of the cultural precinct of Bugis, InterContinental Singapore offers the very best in hospitality with modern and luxurious guest rooms, bespoke Club InterContinental service and privileges, and award-winning dining experiences, inviting guests to Stay Singapore, Feel Singapore. The hotel is minutes from attractions including Marina Bay, Orchard Road, the Central Business District, and the National Museum, with direct access to Bugis Train Station.
Our Classic category comprises the Heritage, Deluxe, Premier Deluxe, Grand Deluxe rooms and Junior Suites, decorated in soothing tones with elegant, heritage-inspired furnishings. Junior suites include a separate living area, and Heritage rooms feature timber flooring and design inspiration from Peranakan culture.
OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.
