Allow Guests To Make Service Request Directly On Messenger, Line, WhatsApp, Instagram And More!

It’s no secret that guests are now using social media on a daily basis, from shopping, entertainment, travel planning and much more. Hotels and other hospitality industries are now understanding the importance of social media and how it can help in maintaining better relationships with customers, drive sales and create a strong brand image.

In the second quarter of 2022, approximately 58.99% (excluding tablets) of the total internet traffic worldwide was from mobile devices, and one of the top reasons for using mobile gadgets was to socialize or communicate with others through instant messaging applications. According to the study, the top three popular global mobile messenger apps as of January 2022 are WhatsApp, WeChat, Facebook Messenger, it has attracted more than 4 billion active monthly users. 

OKKAMI recently introduced a new feature called ‘Service Request via Live Chat’ which allows guests to connect directly with the hotel through their social media channels without the need to download the hotel App. Guests can now access and book via their favorite social media channels all of the services and activities the hotel has to offer; from transportation, room service, spa and all of the additional services like housekeeping, valet, etc. Hotels can also include different services as part of the product’s carousel or send them directly to the guests using the chat. This new feature will definitely encourage guests to interact more easily with the hotel staff and it is also a perfect option for hotels that want to include a complimentary communication channel to their existing App.

As we see, hotels should take advantage of this opportunity to expand on a global scale by creating additional avenues for the guest to book directly and access all of the hotel services from their favorite social media channels.

With OKKAMI, team members can chat with guests in real-time using Website Chat, Messenger, LINE, WeChat, Viber, Google Business Chat, Apple Business Chat, Twitter, Vibe, Telegram and now Instagram. Get in touch with us to learn more about how the Live Chat can help your business save time and operational costs. Explore our full portfolio of other contactless features like online check-in/out, in-room dining, service bookings, mobile key, room controls, staff ticketing and much more!