Avani Lesotho Hotel & Casino and OKKAMI Join Forces to Elevate the Guest Experience with Digital Innovation!
Avani Lesotho Hotel & Casino is a stunning property located in the heart of Southern Africa that will be going live with OKKAMI, a leading digital guest experience platform starting from May 2023. The integration with GHA now enables guests to access the Avani app by logging in with their current credentials, allowing them to book their stay and access all the services offered within the app.
The Avani app’s live chat feature allows guests to choose their preferred channel to communicate with hotel staff and view the store to make bookings. Guests can pre-check-in directly through the Avani app, thanks to the PMS integration with Opera. Additionally, the integration with Assa Abloy enables guests to have their mobile key after completing the pre-check-in process within the app, allowing them to skip the check-in process and head straight to their room.
The digital E-menu feature is available to guests, enabling them to view their favorite local cuisines and place orders directly through the app. Furthermore, OKKAMI’s CMS system empowers hotel staff to track all guest requests under a single dashboard. With the promotion tool, hotels can easily create customized ads with attractive images and CTA buttons for both social media and in-house guests, while the Review Pro integration enables guests to provide valuable feedback about their stay.
Overall, the integration of OKKAMI with Avani Lesotho Hotel & Casino promises to enhance the guest experience and streamline the hotel’s operations.
About Hotel
Maseru’s swankiest hotel is also the most exclusive, perched high on a hilltop overlooking the city. Live it up here, whether rolling dice at the casino or kicking off the weekend with sunset drinks by the pool. We’re also the place for high-powered conferences and workshops, only minutes from parliament, government ministries and the high court. Continue the conversation comfy in leather armchairs with a cognac in hand at the executive lounge. The property has 158 rooms and suites with a pool, gym, sauna and spa. The property also has Maseru’s only casino and is a 30-minute drive from Moshoeshoe I International Airport.
OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.
