Amari Raaya Maldives and OKKAMI: Elevating Guest Convenience and Engagement Through Innovative Integration
Amari Raaya Maldives partnered with OKKAMI to provide an unparalleled level of convenience for their guests. Guests can access all of the activities available at the property, request room service, order in-room dining, and make restaurant and spa reservations. To provide immediate response to their guests, OKKAMI also consolidated all of the property’s official chat channels into a single dashboard. With the OKKAMI integration, the hotel staff is also able to customize automated chat responses and build a product carousel to showcase all of the amenities and services the property has to offer. Using the Onyx app the guest can directly place their service request. The hotel staff can view all the guest requests on a single dashboard using OKKAMI’s staff ticketing system. The staff can assign the responsibility and track the status of guest requests on the same dashboard. Guests can also view the store details, view the image and place their order directly through the app.
One of the standout features of the OKKAMI integration is the consolidation of all of Amari Raaya’s official live chat channels into a single, user-friendly dashboard. This ensures that guests receive immediate responses to their queries, enhancing their overall experience and enabling the resort to provide exceptional service round the clock.
The integration includes the utilization of the innovative Onyx app, which enables guests to directly place service requests. From the comfort of their room or anywhere on the island, guests can effortlessly communicate their needs, adding an extra layer of comfort and efficiency to their stay.
The staff ticketing system provides a centralized dashboard where all guest requests are managed. Assigning responsibilities, tracking statuses, and ensuring prompt responses become a seamless and organized process, further enhancing operational efficiency.
Additionally, the integration allows guests to explore the resort’s stores, view product details, and even place orders directly through the app. This retail feature not only adds convenience but also enhances the shopping experience for those looking to take a piece of their memorable vacation back home.
In conclusion, the partnership between Amari Raaya Maldives and OKKAMI ushers in a new era of guest convenience, efficiency, and engagement. With seamless access to activities, dining, services, and amenities, guests can truly tailor their experience to their desires.
About Hotel
Escape the world and enjoy the art of travel at Amari Raaya Maldives – an idyllic Maldives island resort that celebrates life’s best moments. Step out onto pure soft sand and enter into a castaway adventure. Follow the footsteps of Seb, our very own island artist whose life on the island leaves a unique and special story for all guests to discover. As you explore the island, discover hints of Seb’s castaway story throughout, from old shipwrecks and watchtowers to beautiful pieces of art and an essence of Thai hospitality that matches perfectly with any Amari stay.
About OKKAMI
OKKAMI provides a comprehensive hospitality platform which includes IoT smart room controls, guests & staff request management, unified Live Chat platform, and a powerful CRM. Our solution helps partners to enhance revenue centres, streamline operations, and connect with customers. Today, OKKAMI services over 45,000 rooms globally across North America, Europe, and Asia, and includes over 75+ integrations with leading hospitality vendors. OKKAMI also specializes in implementing touchless features such as contactless check-in/out, QR code menus, digital compendium and more.
